Frequently Asked Questions
If you are a current client please speak with your operational handler and they will be able to arrange for an account to be set up for you.
If you are a new client please contact our sales team so that we can set you up in our system.
Email: [email protected]
Phone +44 (0) 1579 386 000
If you are a new client please contact our sales team so that we can set you up in our system.
Email: [email protected]
Phone +44 (0) 1579 386 000
To log in to your account please go to the login page. Here you will be able to enter your log in and password to access your account.
If you need to change your password you can do this from the change password page. You will then be prompted to enter your current password and then your new password.
If you have forgotten your password this can be reset on the password reset page. Enter your email and a rest link will be sent to you.
If you have forgotten your username, this will be the email address that was used to set up your account. If you are unsure, please contact you operation handler who will be able to assist with this.
Alternatively you can also contact [email protected] for assistance.
If you have forgotten your username, this will be the email address that was used to set up your account. If you are unsure, please contact you operation handler who will be able to assist with this.
Alternatively you can also contact [email protected] for assistance.
Yes, we can set up multiple logins for your organisation. Please contact your operational handler they will be able to assist with setting up the new users.
Currently tracking is available on vessel movements only.
To view the current location of your shipment please select the shipment from your active jobs section then select "Vessel Map" on the right hand side. (For Mobile this is located underneath the job details)
To view the current location of your shipment please select the shipment from your active jobs section then select "Vessel Map" on the right hand side. (For Mobile this is located underneath the job details)
Currently tracking is available on vessel movements only so will only be available on jobs routed via the sea.
Tracking will start from when the vessel leaves the main origin port and finish once it has arrived at the destination port.
If tracking is not available the vessel may be out of range so please check back shortly.
Tracking will start from when the vessel leaves the main origin port and finish once it has arrived at the destination port.
If tracking is not available the vessel may be out of range so please check back shortly.
Vessel tracking is updated 4 times per day and shows you tracking data from the past 36 hours.
To view the current details about your shipment please go to your active jobs screen. Select the shipment from the list that you would like to view. Please click on the different heading to view all of the information regarding this shipment.
Shipments will remain on the active jobs list until 3 days after they have been delivered or released to you. At this point they will be moved to the Job History section.
To view details about your past jobs please go to your Job History section. Here you can view past jobs you have moved with us.
The job history section will show past jobs you have moved with us in the last 2 – 3 years. Should you need details regarding older shipments please contact your operation handler who will be able to assist with this.
The website has a live link to our database so as soon as we make a change it will be available for you to view. Should there be any major changes to one of your shipments our team will let reach out to you to keep you updated.
You can view lots of details regarding your shipment on the active jobs section. Select the shipment you want to view. The navigate to the 4 drop down delivery information. Here you will be able to view the delivery date, time and address.
If you are collecting the goods yourself from one of our associated warehouses it will show the collection date and collection address.
If you are collecting the goods yourself from one of our associated warehouses it will show the collection date and collection address.
Yes, the tracking information is accessible 24/7. Our website is designed to provide you with uninterrupted access to your shipment details and tracking information, allowing you to stay informed at any time, from anywhere in the world.
To message us regarding one of your current shipments please go to the active jobs section and select the shipment. At the bottom of the page will be a Send Message button. This message will be sent directly to your operation handler referencing this job.
To upload documents to us regarding one of your current shipments please go to the active jobs section and select the shipment. At the bottom of the page will be a Upload Document button. Your documents will then be sent through to us and your operational handler will be notified of this.
We can accept uploaded documents in any of the below formats:
- PDF Documents
- Word Documents
- Excel Documents
- Web Pages
- Email Messages
You can place a new job by selecting the New Job Request button located at the top right of the Active Jobs section. Please fill in the required information and will get back to you ASAP.
Should you need to make changes to your job you can send us a direct message detailing any changes.
To do this please go to the active jobs section and select the shipment. At the bottom of the page will be a Send Message button. This message will be sent directly to your operation handler referencing this job.
Alternatively you can call/email your operational handler directly for assistance.
To do this please go to the active jobs section and select the shipment. At the bottom of the page will be a Send Message button. This message will be sent directly to your operation handler referencing this job.
Alternatively you can call/email your operational handler directly for assistance.
Yes, the site has been built to be mobile-responsive which means that you can access and navigate easily from a mobile or tablet. Simply open your preferred web browser and visit our website to view your shipments on the go.
We take data security very seriously and have taken every care to ensure that your data is safe and secure.
We use the latest encryption technology and industry standard best-practice to ensure that your data and your connection to this service is safe and secure.
We use the latest encryption technology and industry standard best-practice to ensure that your data and your connection to this service is safe and secure.
If you are experiencing any issues with the website, you can contact us at [email protected]